Knowing that some toxic personalities are clueless about their toxicity, you can probably understand why feedback doesn't always work. Yet, feedback is our natural response to a person that is causing difficulty in the team or treating us disrespectfully. Our research indicated that feedback is usually ineffective even if the person is your direct report. The best way to use feedback to change toxic behaviors is in combination with a strong performance appraisal that includes behaviorally specific items related to values of civility at work.
What have been your experiences in giving feedback to someone about "toxic behaviors"? We'd love to know if you found it to be successful in changing the behaviors in the long-term.
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